Absa iDirect rude consultant

<p>One of their clients smashed my car. Hannes Coetzer from your loss adjusting department contacted me to get what happened as his client gave him a totally different story. I sent him all of the details and also requested him to send me claim info or send out assessor as my car was damaged also. 3 days later and after my many calls, voice mails, emails to him he doesnt respond to anything. Finally i got him on his cell phone and he screams at me saying he doesnt have to give me any information im not his client! i then ended the call and tried calling his manager R. Lourens, i have left a msg for him but still waiting for call. I am still left with a smashed car and no claim details.</p>