Absa idirect reject my claim on my vehicle

I logged a claim on 24/02/2016 for my car that was ****** and recovered with Absa. I only got a call from the consultant that worked on my claim on 26/03/2014. Absa requested information that I submitted on 29/02/2016. We had to follow up with Absa numerous time via email and calling. Most of the time we did not get response. On 01/03/2016 Absa called and dicussed the extend of the damage on the car and the possiblity that it might be written off. Absa promised to keep us up to date and never contacted us again. On 03/03/2016 Absa contacted my husband again requesting more information after Absa promised us an outcome by ***. We then also logged a complaint with the Absa Complaints Department and till date did not get any feedback. We only got an outcome 08/03/2016, with information that was inaccurate and invalid. We were told that we had to hand in the courtesy car and remove our vehicle from the panel beaters with immediate effect or bear the cost. On 09/03/2016 I was contacted by Absa idirect informing me that my policy will be cancelled, which I reqeusted the Mangaer call us. He did, but Absa still remains at the same stance. I'm truly dissapointed.