1 reviews | Active since Jun 2016
Absa Idirect - poor service in processing a vehicle claim
<p>I met in an accident on the 25th of May, I called the absa indirect call center for roadside assistance. They immediately arranged for my vehicle to be towed. The service I received that day was really good but that's when I started having issues. I registered the claim on the 26th of May. On the 30th of May my car was assessed and feedback given to me. I was told that the claim with take 5 to 10 days to process. Considering I do not have a vehicle, I would have thought absa indirect would have tried to process the claim within the minimum time. After numerous calls to the call center and the person assessing my claim I still do not know where my car is going for repairs and how much longer it will take. It has now been 3 and a half weeks since my accident. Where does this leave me? I pay a premium for my insurance and expect the best service. In my opinion if they were paying for a rental car for me the claim would have processed sooner to save on costs. In addition I have been made promises to receive feedback on a certain day and when the day arrives I am told you are still busy with the claim. This type of service is unacceptable.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Hi Vanessa,
Thank you for your response and the calls from your colleagues on Friday after I posted on hello peter. I cannot stress anymore the importance of providing good service to your customers. Yet again, I find myself awaiting feedback from Absa Idirect. It is now Monday midday and I have not received a single call giving me feedback about how much longer I have to wait for my vehicle. I personally had to call the panel beater myself and have just been informed I will have to wait another 5 weeks for my vehicle which is unacceptable. If the team dealing with my authorisation would have been abit efficient, the inconvenient and additional cost could have been minimised. Why must I bare the costs for your lack of service? This is unacceptable. I will be expecting a call today from Absa Idirect TODAY explaining to me how they are going to assist with the way forward. If this is the service I am going to continue to receive I think its best I look at an alternate insurance provider as well as inform my family and friends to change. To receive this service after paying a premium and being with Absa Idirect for the last 8 years is quite upsetting and shocking.
Hi Vanessa,
Thank you for your response and the calls from your colleagues on Friday after I posted on hello peter. I cannot stress anymore the importance of providing good service to your customers. Yet again, I find myself awaiting feedback from Absa Idirect. It is now Monday midday and I have not received a single call giving me feedback about how much longer I have to wait for my vehicle. I personally had to call the panel beater myself and have just been informed I will have to wait another 5 weeks for my vehicle which is unacceptable. If the team dealing with my authorisation would have been abit efficient, the inconvenient and additional cost could have been minimised. Why must I bare the costs for your lack of service? This is unacceptable. I will be expecting a call today from Absa Idirect TODAY explaining to me how they are going to assist with the way forward. If this is the service I am going to continue to receive I think its best I look at an alternate insurance provider as well as inform my family and friends to change. To receive this service after paying a premium and being with Absa Idirect for the last 8 years is quite upsetting and shocking.