ABSA idirect pathetic service

Absa Idirect Insurance service has been pathetic. You call into the call center and need to explain your issue to 10 different people. They do not keep notes on the system.

They sent out a service provider to do work at my home. The workmanship was pathetic and ABSA refuses to send an assessor to check the workmanship. They had come in to do the cupboards and undid all of my plumbing. After which they reconnected the plumbing incorrectly causing a leak. Thereafter they **** and said they never touched the plumbing however I had pictures to prove that they did. Absa has been so slow to react to anything. It’s pathetic that they send fly by nights to do the work and when there is an issue no one wants to take responsibility. I am cancelling all of my policies.