ABSA idirect: Not responding to my claim ( 22991)

On the 2nd of August 2014 I was hijacked in Durban, Umlazi. I reported the matter to my insurer (idirect) and I was contacted within a day. They logged the claim and investigated the matter until October 2014.<br> <br> I have provided all necessary documents related to the claim as per their requirements and was cooperative during the investigation process but idirect has not given me any feedback regarding the claim six months down the line.<br> <br> I therefore wish to express dissatisfaction in the manner in which my claim has been handled by idirect and seek closure and fairness.<br> <br> Thanking you<br> Kwazi Cele<br> <br>