Absa Idirect not responding to calls

I took out home contents insurance with Idirect and Lebogang Legodi helped me. <br> <br> I received an sms stating the amount that was going to be debited. The amount was way higher than what than what we had agreed on, when the insurance schedule arrived it stated that Lebogang had included items that I had asked for a quote on but had not asked for them to be covered. The only item that I wanted to be covered by Idirect was my home contents and not all the things that were stated on the schedule. <br> <br> Lebogang told me to call him again to fix this error and for the past two weeks I have been trying to get hold of him. Whenever I call he is unavailable and numerous email requests for him to call me have not been fulfilled. Even his managers say they will get him to call me but he never does. <br> <br> I want to cancel my insurance with Idirect now and I am told I need to cancel it with the person I took the insurance with. How can I do this when he is never available, I am highly dissapointed by Absa Idirect and will not make the mistake of insuring anything with them again. <br> <br> I Just want to cancel my insurance cover with them.