ABSA iDirect money hungry lack of integrity

Tuesday afternoon I received a call from Gurshwin Van Rooyen wanting to give me a quote on cheaper car insurance, I told him that I am already insured with MiWay but he is welcome to give me a better quote -After we did the quote his quote was much cheaper, I had to go into a meeting and told him I can’t talk any longer, where he immediately got impatient with me because he wanted my account number -He phoned me back when my meeting finished, he pushed me for my account number knowing full well that I am already insured with MiWay (knowing I was already insured he should have taken into account the 30 day notice period which he knew I would need to give to MiWay) -He told me he would e-mail the docs to the car dealership, where I told him he doesn’t have to because I am already insured with MiWay and they have already e-mailed their stuff to the dealership -The following day MiWay bettered their quote, I phoned ABSA iDirect and was told that they will send an e-mail to Gurshwin to phone me back. I got zero response from Gurshwin. -As I was forced to phone again, I phoned Gurshwin and told him I wanted to cancel, where I was told that I need to give a 30 day notice period I wasn’t able to cancel, even though the policy that he activated wasn’t even in effect for 24 hours! -I phoned MiWay again and they bettered their quote again -When I tried to phone Gurshwin on his direct line that he gave me, I couldn’t get through to him even though I phoned him 6 times -I phoned the ABSA iDirect insurance line where they tried to transfer me to Gurshwin, I did this twice and both times my calls went unanswered -I phoned them again and I received zero help as I was told that because it is a new policy I should speak to Gurshwin directly. I explained that I have been trying to phone him 9 times and I can’t get a hold of him, I was told that he would sent Gurshwin an e-mail to phone me. As expected, I got zero response from Gurshwin or ABSA iDirect. -I sent an e-mail on 24 May explaining my situation and got a response that they will forward the information to the relevant consultant. As expected, it is now the 31st of May and I haven’t received anything but the R1945 insurance premium was deducted from my account.

I am a single mom with a little girl that is 3 years old and a little boy that is 2 years old, my ex husband doesn’t pay child support and because of Gurshwin’s total lack of integrity I am now not able to afford my children’s school fees this month because I have R2000 missing from my income. For a policy that I didn’t want and was taken full advantage of by ABSA iDirect.