Absa Idirect is not client centric

On the 6th of January this year i lost my Huawei P10 Plus(dual sim) because of crime. I contacted Absa Idirect for phone replacement and that's when my frustrations started. First they replaced my Huawei P10 Plus dual sim with Huawei P10 Plus single sim. I have documents to prove that i had Huawei P10 Plus dual sim. No one at Absa Idirect can explain to me why they opted for that option. Secondly the replacement phone came with 1 year warranty while my lost phone had 2 years warranty. No satisfactory answer was given to me.

Thirdly when i took the replacement phone to Huawei Centre in Melrose Arch for screen replacement, i was shocked to find out that the one year warranty has expired in 19 July 2018. This is shocking because i received the replacement phone in January 2018.

I would appreciate it very much if Absa Idirect can answer the following three questions

why was the Huawei P10 Plus dual sim phone replaced with Huawei P10 Plus single sim phone? What happened to 1 year warranty because I only received the replacement phone in January 2018? Is Absa Idirect client centric?

Regards AM