ABSA idirect is Horrible Insurance, I’m SHOCKED

Someone insured by Absa idirect bumped on the 2nd of August and after we exchanged our details the following week he sent me the claim number as he had informed them that he bumped someone. The guy from 3rd party claims department requested 2 quotes , car registration, ID , and drivers license . He also asked me to draw a sketch for him which I did . 4 weeks later , I have not had anything from ABSA. I work in a service sector and understand the importance of keeping clients in the loop. Your service is shocking to say the list , I will never advise anyone to get insurance from ABSA . I am highly frustrated now