ABSA Idirect Insurance: No Feedback!!

At the end of August 2017 I reported to ABSA Idirect that my garage roof (sink panels) was blown of by the wind. They gave me immediately a claim number ( ********** ), and the following morning a contractor came out to look at the damage. Approximately a week later an assessor came and inspect the damage. Up to this stage, everything went fast and I was satisfied. My claim was assigned to a Nathan Smith and this is where my problem start. It is now three (3) weeks later (approximately a month later after I submit the claim). I sent two (2) emails to Nathan Smith and once called the claims department telephonically, asking for feedback on my claim. Up to date he blatantly ignore my emails and I did not get any feedback from him. In the meantime there is signs of rain and I have valuable items in the garage that can be damage if it rains. Looking at previous reviews, I see that this is a regular occurrence from ABSA Idirect.