Absa Idirect Insurance incorrect vehicle model insured

<p>Dear Absa Idirect,</p> <p>After purchasing a new vehicle and after numerous insurance quotes for the new vehicle I decided to insure the vehicle with Absa Idirect seeing that Absa also financed the vehicle.</p> <p>After communicating the vehicles details regarding the vin number, engine number and model to the insurance consultant I have noticed during the week that the vehicle was incorrectly insure. Currently the vehicle is insured as a lower model than the vehicle that I own. The value difference is about R80 000. </p> <p>I managed to contact Absa Idirect with regards to the issue and a consultant said that she will resolve the issue and that she will listen to the previous voice recording and since then no contact has been made yet.</p> <p>My concern is that if the vehicle gets damaged or written off I will be under insured at the present.</p> <p>My own knowledge tells me that the consultant who sold me the insurance at the beginning entered the lower model on the system to reduce the premium so that I would accept the insurance quote.</p> <p>Please could Absa resolve the issue and please bare in mind that an increase in monthly premium will not be accepted. If the premium does change feel free to contact me to cancel the insurance policy.</p> <p> </p> <p>Regards,</p> <p>FJ du Preez</p>