ABSA iDIRECT INSURANCE FAILING ME

I have a car insurance with ABSA iDirect since November 2013. For a period of 4 consecutive years I did not have any accident hence I did not claim any cent from them. As token of appreciation from ABSA iDirect for not claiming over a period of 4 years, around November/ December 2017 ABSA iDirect gave me a refund of +-R2600.00

Last month my wife, who is a regular driver, was involved in a minor accident which requires less than R9 000 for repairs from the panelbeater. I registered a claim (claim no: ********** 9*001.002) but ABSA iDirect has been sending me from pillar to post over the past three weeks. Each time I call them Iam told of the validation process hence my patience has been depleted by ABSA ineffective claim management style.

A guy by the name of Terrence is said to handling my claim but without any shadow of contradictions both ABSA iDirect and Terrence are failing me hence I need Hellopeter to intervene.

I bank with ABSA, financed by ABSA (car & bond) hence I was tempted to take a car insurance with ABSA hopping that during claiming, the process will be less strenuous and tedious but I was wrong. I regret taking insurance with this useless insurance.

Here is their contact details 0 ********** 22 011- ********** Annelize (Manager in the claims Dept)

My contacts ********** ********** 9*001*002 is my claim number

Kindly intervene and expose ABSA iDirect

Regards Nkalanga Sibonan***e ****