ABSA iDirect Insurance claim staff, assessor and SMD possible in cohorts

I had a car accident on the 13th of July 2019 insurance claim number ***0*001*001. I was informed the car will be towed to SMD Boksburg of which I was not comfortable. I opted against the SMD move. SMD naturally will write-off the vehicle. Eventually I lost and the vehicle was taken to SMD

The vehicle can be repaired. However ABSA iDirect staff and the assessor not allowing vehicle to be repaired. ABSA will only give me cash in lieu-of-repairs if the vehicle was not financed.

As the owner of the vehicle, I was not given the opportunity to decide on the vehicle. It seems the decision was made by SMD Eventually, I have to sign under duress so the claim can be closed