ABSA iDirect Insurance

I recently had an accident, 1. It was not communicated to me that I might not be able to get a rental car since my drivers is under 2 years, and yet I was paying a premium that included a car rental, 2. It was not communicated that i need to pay a deposit for the rental car and yet I pay for the car rental to be available to be if i was to be an accident. 3. It took the service provider 2 weeks (i.e 10 working days) to assess the damages 4. Keep in mind that car rental days are from 0 - 30 days (this includes weekends) while assessors and panelbeaters and any other authorisation that needs to happen only do their job Monday - Friday 5. Another week for the approval for my claim 6. Another week for the panelbeaters to collect the car from where it was located 7. The car rental days were finished, when I made several attempts to communicate with the claims clerk on the car rental extension zeroooooooooo feedback, 8. There I was using public transport. 9. Another week from the panelbeaters to fix and have it ready for collection 10. When they finally had it ready they accidentally scratched the car paint. That was another day waiting 11. My mother had to call the panelbeaters and to plead with them to complete the job as it was causing such an inconvenience to the whole family