Absa Idirect insurance

Im very much concern with Absa Idirect insurance. I'm their client but what they did to me was unfair and disappointing. I made a claim with them but was rejected as I wrote to you and explained everything about their rejecting of claim which I'm still now not satisfied about any of their reasons since they denied everything I said to them about the regular driver.

On top of the rejected claim with unsound reasons to me, Johan who is dealing with my claim phoned me when reject the claim that they are going to tow back the car to my son's place but for free up to now it is not yet delivered it is the 3rd week now .When I send him messages he respond on his own time or sometimes just keep quiet.Yesterday 08.05.2018 he told me he is going to phone them and he never came back to me on the following day as promised 09.05.2018 until I send him the message no response then I called him.What sofunny he gives me an attitude telling me he was busy he is going to phone them to phone my son up until the sunset there's nothing we heard nor message or call from those panelbeaters.

Another thing when we app**** for an extension of a courtesy car to cover 30 days they declined it telling us we areno more qualifying since the claim was rejected now they said we owe Avis for the days we took the car after the claim was rejected. My concern on that one is that do you qualify for courtesy car if your claim is approved or you qualify for courtesy car for 30 days irregardless of anything but as your package.

Please help me I faced I lot with absa idirect .

Regards