ABSA IDIRECT - *********** INSURANCE COMPANY

ABSA - IDIRECT.. I doubt you have any clue what you are doing, but I will go public with my whole story! First your reject and review our insurance claim twice, and your reasons for rejection on both letters have changed? Seems that your staff and departments lack alot of training in there field! Then your report to OSTI based on the accident was a big load of bull! Your whole report and accusations were done and based from the wrong direction, your assumptions are insulting that there were skid marks on the road from my accident, and then your rejection letter dated 12 october 2018 comes... But to date 18 March 2019 you are still deducting money out of our account every single month for a vehicle claim you had rejected twice! ABSA IDIRECT is one fat joke! But you claim that we did you in and did not provide all the information? what are you currently doing? YOU have no clue as to what you are doing, or seeing to it that any thing is done correctly! Your assessor Hannes Coetzer went out of his way to make it seem that I was drunk and I was awake because of skid marks on the road, and also his calculations of how fast I was driving when I had a black out are ridiculous! I will take you on in court for deformation of character for your claims and insults, it is clear that you have no idea of what epilepsy is at all! What makes it worse is that he calculated the whole scene from the opposite direction of the direction I was driving from - from my house? Then you still have the audacity to keep on deducting money for an insurance policy for a car that you ABSA have written off? Further more I would like to know who of ABSA is tipping off the salvage companies that the vehicles are written off so that they can buy it off the owners as ABSA has written it off? Who at any stage gave you the right to give out that kind of information to any one for that matter, or for them to contact us to even make the request? Your automated voice recording tells clients that at any time they can have a copy there of? What a big load of ****!!! since the first rejection letter I had requested copies of the "VOICE RECORDING" ... I was told only when I lodge a case with the ombudsman will I be able to get a copy... and that I have done. 5 Months later and still I dont have a copy of the "VOICE RECORDINGS'. You put clients under the impression that you are prepared to help, meantime you are actually just trying to put clients at ease when in actual fact you are lying to them! I will not reccomend ABSA IDIRECT to anyone whatsoever! Your company and its employee Hannes Coetser went out of your way to reject the claim, and further more even provide OSTI with a report on findings with the accident that is the biggest joke ever! I have read the reviews on ABSA Idirect, and if you go look I am not the only fool that has been caught by your false advertising! We offerd a Dr's report - Which Hannes Coetzer rejected? Why? We offered E-Toll reports - Which Hannes Coetzer rejected? Why? We offered Video footage of my Fiance's sattelite office in Pretoria? - Which Hannes Coetzer rejected? Why?

It seems that Mr Hannes Coetzer and ABSA Idirect both are happy to ensure that they dont pay clients out on insurance, even if they are more than prepared to provide your with proof and facts?

This matter will not be left here, we will take it further.

Rejection letter : Claim Nr ********** 6*005*004 - JTW218NW [EC: 2823f473]