Absa idirect - Horrible Service and after 3 months my car is still not back to it's original state

A true measure of any insurance company is when you have to claim. Absa idirect is one of the worst insurance companies to deal with ever. A suggestion to anyone out there is to avoid insuring with Absa idirect. Sadly my car is also financed with Absa.

I had the unfortunate position of having met in an accident, where another car hit me from behind and I went forward and hit the car in front of me.

The assessor from Absa has been rude to me on a number of occasions, The loss adjustor took his time approving the claim, with me having to continually follow-up to get approval, to the point where we argued over the delay in approval.

Once the car was finally fixed, within the week of having the car, at 10pm on a Friday night, the car started rattling and overheating. The car had to be towed from my yard by the panel beater.

The car was fixed and I fetched the car from the panel beater. Not one month later the car started jerking uncontrollably when in reverse or drive. Almost causing me to hit the car in front of me while driving. The car is now still not sorted, with me having to call the assessor, Toyota service center, the panel beater and the assessor's manager in order to get any sort of feedback.

I have lodged a complaint with Absa idirect with no one from their complaints contacting me back.

Absa idirect is now placing the blame on the panel beater and also questioning the workmanship of Toyota. The assessor is sticking to his report that even though my car had a front smash and the chassis was bent, there was no mechanical damage,

My car is a 2018 Toyota Yaris, with under 26000 km on the clock. Prior to the accident, I had no issues on the car, I purchased the car for reliability and that is what I got till my accident. Absa idirect has failed to provide me back with my reliable car, and have on two occasions put my life at risk by giving me back my car with serious mechanical issues.

My accident happened on the 10th April. It is now the 30 July and I am without a vehicle, while still paying car payments and paying my monthly insurance,

Worst Insurance company ever!!!!!