Absa iDirect failed to solve claim

This is now the second complaint for Absa iDirect. I have asked for the skylight in my living room ceiling to be replaced and was contacted by a supplier who wants to fix everything except the skylight.<br> <br> The ceiling and roof was already repaired in November 2015 but not the skylight. The contractor<br> told me that he can't fix the skylight and that iDirect will have to send someone else to fix it.<br> <br> I am still waiting and the heavy rain is causing more damage to my roof due to the broken skylight.<br> <br> I spoke to numerous iDirect consultants in the last 3 months but the problem still persist.<br> <br> <br> ***1*001<br> <br> <br> <br>