Absa Idirect - Dissapointing service

My claim number is *** I have a leaking pipe in my bathroom, I called Absa Idirect yester 8.10am, a plumber was sent out at 1.30pm yesterday afternoon, to be told that they cannot open the ceiling so they will advise the claim administrator and someone will defintely come out yesyetday. I am still waiting and my leak is getting worst. I call the call center, I hold forever, then when I get through I get transferred around.

Please please can I get someone to help with an update on when someone will come and fix