ABSA iDirect (**** service and plenty Lies)

We had Absa iDirect insurance for a while now (Building and Contents). Last October the geyser burst and ABSA appointed there contractor to replace the unit with a new unit. it worked a while then started giving a problem where it was repaired again. Now on the 10th January 2019 we opened a built in cupboard in a room close to where the geyser is installed and found it mouldy and flooded with water, upon inspection of inside the roof after a few days of logging the claim ABSA contractor found that the geyser was overflowing or leaking..R500 later it was fixed. Now to the contents inside the cupboard..Plenty of my valuable items (Riding gear, Electronics, clothing etc) was damaged as they were soaked under water for i dont know how long..remember this was on the 10 January that we logged the claim of the flooded and mouldy cupboard..it is now the 1st February 2019 almost a month later and we have not had the claim finalized..everytime i call they say, the managers are busy with the file and they will give me a call before close of business that day to finalize.. This to me is a terrible and ********* service and i wonder how ABSA operates there business in this manner. I wonder why they would be taking a month with a claim that to me was caused by an unprofessional service carried out by there contractor. They have taken all my items and had it assessed by a number of assessors and replacement values given... Sort it out ABSA iDirect as i need to use my stuff.... :( Sheldon ********** 242