Absa Idirect-cooking up stories

I am frustrated with the service I have been getting from asbsa idirect. I was involved in a car accident on the 25th of April 2015, reported the matter to the insurance and my claim was assigned to a lady named Gladys Seeri. She has been going round in circles while \trying to assist". With my permition she contacted one of my previous insurances and says she was told that I cancelled my policy with them"