Absa Idirect busy with *****!!!

Did a quote for short term insurance cancelled the policy before first deduction in April, ever since they are deducting a debit order not even the amount what the quote originally was, had to go to bank to reverse debit order after 4 months they deducted R7829.16 for the month of August, although they knew the policy is cancelled. I've told them to pay back my money no one answer the mails. They said it takes 5-10 working days to repay since when are they allowed to deduct my money without consent and then I have to wait and is absa to absa there is no waiting period if it is from the same bank!<br> <br> This is ***** and will tell everybody NOT TO DO BUSINESS with them!!!<br> <br> I don't have any money to pay any of my other debit orders because of THEM!!!<br> <br> They don't even answer the telephone ***<br> <br>