ABSA IDIRECT - BAD SERVICE/NO SERVICE

i HAVE BEEN LODGING MANY COMPLAINTS AND NOT MUCH HAS BEEN DONE. My car was broken into more than 3 weeks ago(allmost a month AGO NOW). It took 24 Fix, whom Absa uses for some reason, more than 2 weeks to fix my window with a window which had a manufacturer's fault. More than 3 weeks after the incident they replaced it again, after many complaints. ABSA is non-existent, and of no help. The smash and grab must still be done. yesterday 24Fix sent a person called Ruan, to put the smash and grab. as there was no electricity close by he rep****\ well then i cant do the tint""; and have a contract WITH YOU;are you now in breach of contract ABSA?"""