Absa Idirect Bad Service

I made a claim for Burglary on the 25th February 2014. The overall response has been absolutely bad. The person who dealt with my claim has been so poor. She never comes back to inform me about the claim progress. I did escalate to her Manager after I was told the claim was rejected. I did request for the recording which was done when I took a claim, it has been almost 3 weeks after I was told that the recording will be delivered with few days.