Absa idirect bad service

I WENT TO THE PARKING WHERE I HAD PARKED MY CAR ONLY TO FIND OUT SOMEONE BUMPED TO MY CAR AND RUNAWAY.I REPORTED IT TO MY INSURANCE THAT I PAY EACH AND EVERY MONTHS THEY TOLD ME TO TAKE IT FOR ASSESSMENT WHICH IS WHAT I DID AFTER THAT THEY WAS NO FEEDBACK UP UNTIL I PHONED THEM AND THEY SAID THEY HAVE JUST RECEIVED THE RESPONSE FROM THE ASSESSOR SO THEY WILL PHONE ME TO TELL ME WHEN TO TAKE THE CAR FOR PANEL BEATING,UNTIL TODAY ITS AFTER 20 DAYS OR MORE I PHONE THEM ALL MOST EVERYDAY AND I'M ALWAYS TOLD THE MANAGER IS NOT IN THE OFFICE EVEN THE PERSON DEALING WITH THAT CLAIM IS ALWAYS NOT IN THE OFFICE I HAVE SENT AN EMAIL NO FEEDBACK.THEY HAVE NEVER PHONED ME JUST TO UPDATE ME .THIS IS QUITE A DISAPPOINTING SERVICE INDEED FROM SUCH A BIG COMPANY.PEOPLE ARE LAUGHING AT ME THAT WHY DID I BUY A CAR IF I CANT AFFORD INSURANCE.I'M DISAPPOINTED