Absa Idirect

<p>I have a policy with absa idirect, i submitted the claim of which the declined and they adviced they they will cancel my policy and they will refund me all the premiums i have paid back, now when i call them they keep on telling me about some system issue for 3 weeks now, and they said they are waiting for some feebback from some administrator and i dnt understand how can they have a system that is not working for over 3 weeks.</p>