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Desan R

1 reviews | Active since Jan 2013

28 Sept 2019, 21:03

ABSA Identity theft

Hi Everyone,

So recently i found out i own an ABSA credit card. Amazing as I dont deal with this bank in any way!!! I found out after noticing a big amount was deducted from my FNB bank to the ABSA bank. My questions is simple: 1) How did they process my original or certified paper work without myself even stepping into the bank 2) Which staff member opened this account?

The way I see it is this is just an inside job by an *********** bank! I have opened a case with ABSA *****line, requested assistance from the Omsbudsman, opened a request with SAFPS, South African ***** Prevention Services(Identity theft assistance).

This is just a time consuming matter! I hope my current experience will help others to prevent such theft. I will update this review as I go through the process.

0
Replies (4)
Absa
Absa's reply30 Sept 2019, 10:40
Official
Dear Desan
 
Thank you for bringing this matter to our attention. Kindly provide us with your ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management  

Best regards,

Absa
Absa's reply30 Sept 2019, 17:50
Official
 Dear Desan 

We note that you have not provided us with the requested information. 
We will close the matter as unresolved if details are not provided by 01 October 2019 12:00 lunch time. 

 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

DR
Desan R's update30 Sept 2019, 22:28
Reviewer Update
***

And please dont send me messages that show signs of threatening myself. I have been working the whole day and only had a chance to respond now!
I would not need to talk to you if ABSA had proper security measures! Be more professional and I will also do the same! 
Absa
Absa's reply01 Oct 2019, 14:03
Official
Dear Desan  Thank you for providing me with your ID number.  Please accept my sincere apology regarding my above e-mail , it was not my intentions if I came across as if I’m threatening you.  
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 


Best regards,