ABSA IDENTITY ISSUES

Had a very upsetting and bad experience with ABSA . I have been an FNB client for some time and decided to open an account with ABSA for my salary Switch . I did not know that it was that difficult in doing so. I Had gone to the Cornubia Mall Branch in Durban. I took all necessary documentation for opening my account and the consultant had checked all documentation was in order for opening my new cheque account . However as the consultant came to an end she had experienced an error finalizing my account as she explained that my Identity seems to have a glitch on the system and keeps coming up as error . I was really confused as I had never had an Identity issue like this before . She then later had sent my Identity documentation to Forensic to verify and have this cleared. However days have gone by and I am still awaiting for forensic to verify my Identity as she further explained that it could be someone with the same name . I simply do not understand why they system has issues with verifying ID documentation. I trust and hope that there system does not mix myself with another individual and I end up getting effected during this process. ABSA needs to really fix there system. I have never opened an account previously with them so I Seriously do not understand why they are picking up an error on my Identity. They simply could not justify there system error. My Salary was to go into my ABSA account but I think I would rather stick to FNB as they had never given me issues except salary takes a little longer then usual. Why does a simple account opening have to be so complicated as it was a pleasure opening my account with FNB . ABSA simply doesn't care if they lose a client now and then.