ABSA Ice Cold Machines No feelings!

I called Absa on friday afternoon 09th Nov to advise that I have fallen on hard times. My vehicle has gone in for gearbox repairs and the costs have put me in difficult financial position. I wanted to ask for a reduction in my monthly premiums but was advised that Absa is run by machines and not feeling compassionate human beings. Its typical of an ice cold company that feels nothing for its clients. I have been a good client paying my premiums on time and my score is "healthy" apparently but I still get ****d with premiums increase after calling in for help yesterday. Maybe a company that offers out bonuses or premiums that decrease monthly can come to my help.

Absa thanks for becoming the ice cold machines!