ABSA ***** - I WANT MY MONEY BACK

I am a client of ABSA bank for the past 30 years. I have a cheque account and a credit card and I also use their app on my phone. On the 2nd of August 2024, during the afternoon, we were travelling when my mobile phone rang - it showed potential ***** so I did not answer the call and I was busy driving. Upon arrival at our destination I saw a couple of whatsapp message from ABSA saying that "ABSA ***** alert - we suspect a suspicious transaction on your ABSA account. If transaction is *****ulent you must reply yes. Which I did. I then phone the ***** hotline only to discover they passed all the transaction without speaking to me. All the money available in my credit card was transferred to my cheque account (which I never do) and then all the money was transferred to a discovery bank account. I asked why they passed the transactions without speaking to me first, but they could not give me an answer. On the 26th of August they informed me that they will not be reimbursing my money because the device used for the transactions was a Samsung phone, and I have a Samsung so I must have done the transaction myself. What a laughable explanation. I think half the country has Samsung devices. I am still in correspondence with ABSA but I am not having any joy getting through to someone that can speak sense to me . I demand my money back asap.