CJ
Carmen J

1 reviews | Active since Apr 2011

24 Jul 2015, 07:56

ABSA I THINK SOMEONE STOLE YOUR MANNERS

Absa. <br> <br> I am distraught regarding recent events. On the 21 st you billed a finance charge to my credit card that put it over the card limit ..... You then sent me a message on the 23rd informing of the problem and I immediately sorted it out, now I do wonder, why is it that you couldnt just get someone to call me ? Instead you sent it to credit control and got someone to threaten me regarding my credit rating and actually list me as a bad payer for an a two day late payment..... Ps. Had you informed me on the same day that you billed the charges I would have settled it on the same day! I really feel like its an overkill and I feel sure that if you continue in this way you will run out if good clients to harrass. I am really disappointed with your service and the \whatever"attitude of the representative you got to speak to me. """

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Replies (1)
Absa
Absa's reply27 Jul 2015, 11:19
Official
Hello MagiCN,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd