Absa I need Feedback asap plz

Good day, I have two Absa account and on Sat 16/04/16 at around 7;30am I received Absa notify me sms that showed both my acc has just been cleaned out, all my money gone at that moment I phoned the helpline due to bad reception in my area that day I could not get through, I went in to the Absa Boksburg branch and was assisted very well, she gave me a ref number and said she handed it over to the correct department that deals with ***** I received a massage from Absa with my ref and telephone i need to call for feedback,Today/04/16 i decided to to phone them (***)today and selected option 2 the first person Gomotso was very friendly and transferred me through to the correct department the second person was so unfriendly i didnt even get her name,without any help she just said ***** team needs to investigate. Absa all i want is some feedback as im broke got no money and being treated as Im a beggar.