Absa I direct - Worst Insurance Ever!!!!

The most useless insurance on earth Absa Idirect, I fail to comprehend how I as a client is expected to jump through hoops with their third party service providers. I claimed fr my wife's ring in October its now January and this matter hasn't been resolved. i call Absa and they state that they will come back to me and no one ever does. I thought that was the worst only to hit a pothole and then call them to try claim. i was then advised to claim through another 3rd party provider. i called absa 4 times to advise them that the request and the time frame do not make any logical sense. i am expected to send GPS co-ordinates of the pothole, well my questionwas if the pothole was in durban and i changed my tire and drove back home to Gauteng would they logically expect me to drive back to Durban to get the GPS co ordinates. i am requested to go into the police station to get a Affidavit for a pothole?? what should this Affidavit say?? the pothole assaulted my vehicle?? another illogical demand. the form then states that the matter will take 6 weeks to 6 months. Should i be driving on a biscuit spare wheel for all this time. well if you aren't happy with this sir just day N/A on the form, well OK then so if i do that will you honor the claim?? response no!! what type of idiotic solution is this? Then the superior tells me to claim this via my insurance. Hello that is what i thought i was doing since you said that there is pothole cover in the policy ow sorry i work in claims and that would be a sales matter. I'm sorry how much of a retard do you take client to be. well sir there is an excess of R3000.00 should you claim on what they said is included in the policy. so you want to charge me R3000.00 for a R1000.00 tyre??? the wind screen has a R500 access the reason there is no stipulated excess on potholes is because you sell it as an inclusive on the policy. As far as i knew i was contracted with ABSA insurance and no one else. the third providers is an Absa issue and not a client issue. so now i must spend money take time calling and driving around to meet Absa's requirements so that they can claim the money back from the municipality?? well i should be entitled to those funds as i am doing all the work on this matter. the response from Absa is this is not them but Pothole experts requirements as if i contracted with these people. i didn't even know of them till Absa directed me to them. I had a similar claim with another insurer and it was a simple process go into Supa Quick they inspected the Tyre and gave me a new Tyre. the whole thing took less than a hour to resolve after 24 hours from calling. Absa's response to the matter we are not that insurance and we do not work like that?? it is highly apparent that they have no regard for their clients and they not even solution orientated. they just keep repeating the same **** without taking the time to apply their minds and play the blame game, ow its not us its the provider as if i contracted with the provider. still awaiting some sort of response... they can't even state clearly that they market their policy with a notion of pothole cover which doesn't exist.