ABSA I DIRECT! The worst Insurer

Since I logged a report with you I got a response from Venessa saying my matter has been resolved. I wrote to her indicating I dont know who told her that as I still dont have my car, Richard the person who was handling the case claimed that they have send it to panel beaters but they cannot give me the name thereof. I do not have a car since the accident happened on 17 02 2015. This is the worst insurance I have ever had and I want people to know about this. I cannot wait till I get my car and get out of this hellhole. Please help me with the car ombudsman s number so that I can report this anomally