ABSA I DIRECT SHIFT RESPONSIBILITY ON CLAIM

Two weeks ago my Mercedes Benz would not start so I called Mercedes Benz to come and assist me, when they got to my premises I was told that the rats had eaten the wiring on the engine, I then called ABSA insurance and my vehicle was towed to Mercedes Benz. The claims department then told me that the damage is not covered, but nowhere in my policy does it say this. I also beg to differ on the Rat issue I have cleaned up my whole garage and there is no evidence of Rats.<br> <br> I need to be assisted with this matter and need to understand why my claim was rejected and also where on my policy this states that it will not be covered.<br> <br> I call send emails and do not get any response