ABSA I-Direct- pathetic service

I lodged a claim with ABSA on the 19 February 2016. To date they are still assessing the damage to my goods. I had the assessors at my house twice now and they are only picking the goods TODAY for yet another inspection. The outsourced assessors Green World are just as bad. The cannot even schedule properly. They call me at 11:55 to say that they will be at my house at 11??? I have never dealt with another bunch of *********** people like ABSA I Direct and their service providers. This is really poor service from ABSA I-Direct. I regret taking my insurance with them and will now seriously consider another service provider. I never knew that a claim will take over 10 days to be resolved. Poor and extremely slow service.