ABSA I DIRECT : Lodewick, Lindsay Therese: Claims Consultant

Please review my claim had being reconciled by Lindsay Lodewick REF : Mr Seekola ********** 4*002*001

She confirmed the following 06th June 2018 , Wednesday , Time of Call : 16: 35 (Call duration 1m52s) via Telephone (011) **********

1. confirmed the authorised repair of vehicle 2. confirmed authorised number will be sent. Highway Body Shop

A. I questioned the how does she approved this repaired shop, she had little no answer , be but advises assessor and policy did.( I advised that I will inspect that approved shop first before sending my vehicle) B. I requested as a copy of the auth number , I was advised it will be sent to the panel shop and I will not receive a copy.

08th June 2018 , Friday , Time of Call : 14: 06 (Call duration 4m45s) via Telephone (011) **********

I. Received call, Another lady Ask if I have been advise that my policy is going to be cancelled and a refunds of my premiums from inception to date, I answered no one advise thereof and you are The first , and then I educated her that there was a claim approved that Wednesday by Lindsay Lodewick

The lady advise she “just received an email to cancel “and didn’t know of anything else, She advised she will find out and inform me on my listed email ( ********** To date no email was received.

11th June 2018 , Monday , Time of Call : 13: 18 (Call duration 10m4s) via Telephone (011) **********

II. Received call , a Gentlemen ask , Why have I cancelled my policy , to my surprise , I didn’t ( or wasn’t notified formally) and he was disturbed that I didn’t know, I continued to then explain the above , he enlightened me to lodge a complaint and apologised

12th June 2018 ,Tue 12 Jun 2018 16:42 Monday , EMAILED ********** - With regards to the above as ombudsman advised. 13th June 2018 , Friday , Time of Call : 08: 55 (Call duration 4m44s) via Telephone (011) ********** - Lady Advised the are not cancelled to cancel of immediate effect as advised , by Linsay, and to give me 30days notice ending 07/07/2018.

I truly belief the service level of the particular claim’s consultant is tarnishing the value of ABSA . When a company like our's has a portfolio of over 30million worth of AVAF

I await to your responses.