ABSA I-Direct is USELESS!!

<p>My phone got ****** 4 weeks ago. Then I register a claim online , they said somebody will be in contact within 48 hours. nobody contacted me. I then phone them to find out what they require. Next day send them everything. A week later I phoned them again then they said they in the process of getting quotations. A week later phoned them again spoke to a lady Sithee Naidoo who said they cant finalise the claim because the ITC number is incorrect and they required proof of purchase? How must I know this if you dont contact me?? Then I phoned Cell C and they confirmed that the ITC number is cvorrect and they have verified it with TransUnion. So I mailed the proof of purchase along with the message from cell c to Sithee Naidoo and asked her to reply, No reply from her after I have mailed her 3 times already. Phoned again today and then they said they said the claim wasn't register correlty?? ***??? Absa is only using delay tactics. Most pathethic insurance I have ever had. This will make me close all my accounts at this bank and move to another. Till this day I haven't received 1 call/sms regarding my claim. This is just useless.</p>