Absa I direct excuse not to pay the full claim.

We recently bought a car which was insured with Absa I direct insurance. On the 2015/05/17 I was involved in an incident, which was not paid in full due to their 5yrs claims bonus.<br> <br> Apparently, due to us not been in an insurance previously for 5 yrs continuously, insurance can only pay a certain amount and we are liable for about 35.8%. <br> <br> We recently asked for a recording as according to Schalk Hopkins, claim can only be + - R50 000.<br> which I assume it was influenced by the findings in the recording.<br> <br> We eventually got the recording... and our findings are different to theirs.<br> <br> Today I called Schalk, he was apparently driving and could only get back to me tomorrow, also there's a number that I need to call if I have further enquiries, which he will give tomorrow does not have it with him then.<br> <br> I called *** which is the supervisors number, no answer, I called ***which is the complains department, I was kept on hold for a good 15min if not more.<br> <br> The reason we have insurance is for unforeseen circumstances, we now have +- R30 000 to pay which we do not agree with and have no one to assist us with the query<br> <br> Please assist<br> <br> <br>