ABSA i-direct claims - horrible service

ABSA I-direct Vehicle Insurance I have logged two claims on 27 March 2018 and 18 April 2018 respectively and have since not receive any way forward on these claims. I have updated by cellphone number to a new one in use but still receive calls on the obsolete number. The most recent claim is for a windscreen crack which is expanding every day since 18 April 2018 and this will eventually become my problem, because ABSA I-direct does not process my claims. I am very disappointed and I think this is the first claim under this insurance of which the service experienced thus far is horrific. I have to worry everyday about the crack and worst case scenario when it really becomes out of hand. This is horrible. I called again last week and was informed that my consultant will contact me, I am still waiting for this call.