Absa i direct car insurance bad service

I have logged a claim on the 02/07 regarding my car windscreen and I was given a claim number ***1*002*001 and i was told that someone will call me to finalize my claim and I must pay R550.00 access fee . I'm still waiting upto now and guess what during the 2/07 how many tickets I have received with regards to my windscreen and I'm not even prepared to pay the access fee the day that they will to come and repair my windscreen. Since I have joined your insurance I dont even have a sticker on my car windows showing that I'm Absa idirect car insurance holder just in case of emergency .