Absa I direct bad service

<p>I am very disappointed with Absa I direct.I am a first time car owner, bought my Hyundai i20 in June 2016 this year and chose Absa as my insurer. On the 7th of July I was in an accident and the following day the 8th of July I foned and put on a claim for my car to be fixed, up until today I have not received any feedback or progress regarding my claim. </p> <p>I have been worrying myself to fone and ask about the progress because no one is updating me about anything ,the only response am getting is that the Consultant is still busy with the administration of my claim. </p> <p>I trusted Absa as a big bank that is why I chose them,I did not expect such experience. I am having my premiums deducted every month without fail yet I am not getting the service, its so unfair. </p> <p>I wish the management can intervene </p> <p>I was so fortunate that my car is still drivable otherwise I would have been using public transport. </p> <p> </p> <p>Regards </p> <p>Miss S Ndlovu</p>