Absa I clueless when it comes to estate accounts

Last year November my mother went to waterfall Mall in Rustenburg to open an estate account for my late brother, there were some funds in his bank account so the only thing Absa had to do was to transfer funds from his savings account to the estate account. Till to date the estate account is not active they keep on saying they are waiting for the master court to confirm if the letter of executor is legit or not, funny enough we asked our lawyer to check with master's court if they received an email from absa but they never received the email, they even searched for the email using ID number and surname.

Because we saw that Absa is failing to open estate account for us, we went to FNB and they opened the account for us within a day. We went back to Absa and told them to transfer my brother's money from savings account to FNB estate account, they refused they said they already captured Absa's details and their system doesn't allow them to change we must wait for the estate account to be active.

I have never seen such poor service from a bank. Most banks try by all means to make their customers happy but it seems like Absa does not care about their clients, they don't know the meaning of TCF.