Absa i am dissapointed and Despondent

I have a absa home loan going for 2 years now. From the start it has been a bad experience. I do not get statements, changes on my account or any information on my account for that matter. Ive been trying for severel months now to be able to link my home loan to the absa banking app to be able to see my account and transactions for my home loan with no luck. The reason for this review is. All i wanted was a change of debit order from one bank account to another. I recently swithced bank accounts but it has been a nigtmare to get absa to just switch my debit order to a different bank. My salary is going to be paid soon and now i will have to struggle to pay my home loan. The work hours of absa make it impossible to go to a branch . I work every single day and ive tried to go to a branch on several occasions and never get there in time. I've called and emailed every number and email adress and nobody can assit me to change my debit order to a different bank. I think it is nonsense that a few absa employees could not assist me in doing a simple part of their job like helping a customer change his debit order information. Absa please help me. I am Despondent.