ABSA Hydepark Horrible Service

My first and last experience at ABSA Hydepark was the last straw for me. I've had several issues with Absa and they were resolved accordingly. One consultant charged me twice for one transaction. I complained coz why should I be charged twice for one transaction. As a consultant, why do you not explain the situation at hand and afford me the opportunity to decide about my finacials?? Instead, some lady at Hydepark Absa calls me only to tell me everything was explained to me and I knew I was gon be charged twice. You infringe my constitutional right to freedom of choice they you call me to say such nonsense. Firstly how do you cover up your colleagues mistake at the cost of a customer? Were you there when everything unfolded? So basically im ****, bored and just creating stories? You can't protect a wrong with a wrong and then say you are sorry for the inconvenience. Its not even about the money anymore, but the tone, approach and the disrespect! We all work with clients, but fixing a wrong with a wrong is the worst I've ever seen. Clearly they running a tuck shop! Please stop undermining people!!! While we still at it! If the is information on how I can close my cheque account and savings please share with me. Hydepark Absa is the closest, with their bad service I don't even want to go there but I want to close my accounts. Tarique is one of the people who understood my concern and I thank him for the service.