ABSA HYDEPARK BRANCH Manager is USELESS

i tried to do an international transfer online, via my ABSA Banking app, in early DECEMBER 2021.. it was unsuccessful. i then went into the ABSA HYDE PARK branch , with my PC , to see if they could help me do the international transfer online. a consultant tired to help me , as i wanted to do it via SWIFT , which is cheaper and more secure. UNFORTUNATELY , the ABSA CONSULTANT ??? knew less than me , and landed up doing the transfer vis WSTERN UNION , which is way more expensive , their exchange rates are ridiculous , the BANK CHARGES , where ********** to top of the Expensive and Unfavourable EXCHANGE RATE. and the recipiant overseas , had to go find a WSTERN UNION BRANCH , to get their money!! i then complained to the BANK BRANCH MANAGER , A Mr. J. N. ( name withheld), and explained what happened. He undertook to conact the forex department of ABSA , and ask them to reimburseme the difference in the EXchange Rate chareged by SWIFT and WESTERN UNION , and the Corresponding BANK CHARGES. . i CONTACT AND GO SEE THE BRANCH MANAGER WEEKLY , and he still has not DONE ANYTHING ABOUT THIS ERROR AND THE CHARGES. HOW MUCH LONGER MIST I WAIT??. it is now over 6 MONTHA.!!! how can ABSA HYDE PARK , put up wwith such an inefficient manager. !!!!??? i HAVE BEEN AN LOYAL ABSA CLIENT FOR OVER 30 YEARS!!