ABSA Hyde Park rude!

ABSA Hyde park branch is the worst. I received the worst treatment in this branch, the team was rude, chose to not assist me. I don’t understand being told just because I have a smart card ID they can’t help me in my account because it shows the old ID. Does it mean ABSA bank only helps clients with old IDs? Do you not update client details? Then I am told I must contact my banker to update the information first, instead of helping me in the branch. So in order to get help at ABSA I need to leave the branch, call my banker and tell him I have a smart Card ID?!!!! Your team should learn how to update clients KYC details at the branch and learn how to treat customers better!