ABSA HR DONT WANT TO SEND MY IRP5

I was working at absa resigned in 2014Last week on the 27th i called Absa HR requesting my IRP 5 for the period i worked there i spoke to Mpho he gave me an email address [Email Removed] to send my request he said they cant help me on the phone i sent a request and i received an automated response saying Your request, with activity number 1-G7JGTH, has been received and is being attended to. We will respond to your email within 48 hours (2 working days). i have been waiting since this day i called back they told me they cant assist me i need to send an email again i have been waiting since what is difficult to send IRP5