TB
Theunis B

1 reviews | Active since Mar 2009

16 Feb 2023, 13:42

Absa HQ attitude and lack of investigation from Yolande Viljoen is the worst ever.

Clearly this Yolande Viljoen from the HQ Absa did not read what I have said. She has not spoken or communicate with any of my private bankers regarding my account. It is easy to print statement and send it to you and just say, hey you own us this money. Your banking fees is ludicrous, and I have requested that my account must be stopped. Please do your homework before writing your response. I have given the communication to Absa and If they did not act, it's not my fault but your fault. You and your company must stop *********** your customers and start protecting them. You don't even know that I have spoken to your forensics department and been to the bank on more than five occasion and yet you are telling me that I am at fault! Don't know how you got the position but clearly you don't know what you are doing and please keep your arrogant attitude for yourself.

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Replies (3)
Absa
Absa's reply16 Feb 2023, 14:26
Official
Dear Theunis Botha
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***5.
 
Kind regards,
Group Customer Care
Rezona Louw
TB
Theunis B's update17 Feb 2023, 06:49
Reviewer Update
As can be seen from the response from Yolande Viljoen from ABSA HQ that she is *********** in what she is trying to do. She can't solve this case that's why she is referring me the Ombudsman for banking services. The correspondence to me as where she is saying to me that all my emails will come to here means that she is not interested and *********** to resolve this matter. The big question is why ABSA are charging these ludicrous bank fees only to tell you to consult with the Ombudsman. I will push forward to get all this information to the CEO.
Absa
Absa's reply17 Feb 2023, 14:46
Official
Dear Theunis Botha
 
Thank you for your posting this matter has been escalated.
 
Kind regards,
Group Customer Care
Rezona Louw