FH
Farrell H
1 reviews | Active since Apr 2026
07 Sept 2026, 17:07
ABSA - how not to treat your customers.
I have a query of awaiting funds from abroad which now the beginning of the 3rd week after raising a query, haven’t received feedback on where my funds are. After numerous enquiries email, visiting the bank and phone calls, I haven’t received any feedback to where my funds are. I think the bank is *********** in customer service as well as banking services. Usually these kind of withdrawals are maximum 3-5 days but to date nothing.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
08 Sept 2026, 11:15 Dear Farrell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply08 Sept 2026, 11:15
Official
Dear Farrell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Group Customer Care Vanessa Crowe
FH
Farrell H's updateReviewer Update
10 Sept 2026, 10:29Vanessa
I have spoken to Malerato and received emails from Lititia, but to date I haven’t received feedback. I have once again gone to the local branch and called from there. I was supposed to get an email yesterday but nothing. This is ridiculous.
I have spoken to Malerato and received emails from Lititia, but to date I haven’t received feedback. I have once again gone to the local branch and called from there. I was supposed to get an email yesterday but nothing. This is ridiculous.
FH
Farrell H's update10 Sept 2026, 10:29
Reviewer Update
Vanessa
I have spoken to Malerato and received emails from Lititia, but to date I haven’t received feedback. I have once again gone to the local branch and called from there. I was supposed to get an email yesterday but nothing. This is ridiculous.
I have spoken to Malerato and received emails from Lititia, but to date I haven’t received feedback. I have once again gone to the local branch and called from there. I was supposed to get an email yesterday but nothing. This is ridiculous.
Absa's replyOfficial
10 Sept 2026, 13:16Dear Farrell Regarding complaint C-***0 we have received feedback form the disputes team that he matter has been expidted for urgent intervention and resolution.
I will keepo you updated via email. Kind regards, Group Customer Care Vanessa Crowe
I will keepo you updated via email. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply10 Sept 2026, 13:16
Official
Dear Farrell Regarding complaint C-***0 we have received feedback form the disputes team that he matter has been expidted for urgent intervention and resolution.
I will keepo you updated via email. Kind regards, Group Customer Care Vanessa Crowe
I will keepo you updated via email. Kind regards, Group Customer Care Vanessa Crowe
FH
Farrell H's updateReviewer Update
10 Sept 2026, 13:38Vanessa
Thank you, I will be awaiting your email with the resolution of this matter asap.
Upon a positive resolution I will respond here to make this matter closed.
Thank you, I will be awaiting your email with the resolution of this matter asap.
Upon a positive resolution I will respond here to make this matter closed.
FH
Farrell H's update10 Sept 2026, 13:38
Reviewer Update
Vanessa
Thank you, I will be awaiting your email with the resolution of this matter asap.
Upon a positive resolution I will respond here to make this matter closed.
Thank you, I will be awaiting your email with the resolution of this matter asap.
Upon a positive resolution I will respond here to make this matter closed.
Absa's replyOfficial
10 Sept 2026, 15:27Dear Farrell Regarding complaint C-***0 the above is noted. Kind regards, Group Customer Care Vanessa Crowe
Absa's reply10 Sept 2026, 15:27
Official
Dear Farrell Regarding complaint C-***0 the above is noted. Kind regards, Group Customer Care Vanessa Crowe